![]() I always think the real test of any company’s service is when there is a problem, and how they handle it. Clearview Windows remedied this for us having eventually found the problem, not that they had to but because they wanted to ensure that as customers we were looked after. The irony was the problem was not of their making, or defective products, but was due to defects in the construction of our floating floors adjoining the doors. Three times their engineers came out promptly when we called, and they really worked incredibly hard to resolve the problem. We were delighted with the completed installation!īut……post installation an issue arose with the French doors, which only happened in extreme cold weather conditions. ![]() The installation went smoothly, with their team always on time and leaving our home clean as a pin each day. ![]() We opted for the brown/black frames but with white internally, and a beautiful Aluminum front door, and three sets of French doors. I hold no ill feelings towards the company but very disappointed, as I was always taught being polite and courteous doesn't cost anything, and although I had been very satisfied up to that point with the company as a whole, being ignored has left me wondering why.Īnd therefore instead of awarding five stars which I would have before I was ignored, and in future will use my previous window installer for whom make their windows & install and not just order & install.Ĭlearview Windows replaced all of the doors and windows on our 5 bedroom detached home, so a fairly large job. Initially I was very happy with the company and kirt was very good and quick to rectify errors made on installation of two doors and four windows and would. Unfortunately it wasn't until I took a rug up a few months after the first 12 month's were up, that it could be seen that the door had been installed before but when I contacted the company via a email and follow ups with this information, it appeared that I was nolonger their customer. I was offered a chance to save some money by purchasing an ex display composite front door, and although had mentioned to the his guy's on later visits that I suspected that the door was not ex display because adjustment screws were worn. I always think the real test of any company’s service is when there is a problem, and how they handle it.Initially I was very happy with the company and kirt was very good and quick to rectify errors made on installation of two doors and four windows and would go out of his way to keep you happy. We were delighted with the completed installation! But……post installation an issue arose with the French doors, which only happened in extreme cold weather conditions. No communication from Clearview now for 6 months as to when replacements will be. Confirmed two windows had now broken down (condensation between glass) and yet another front door had bowed, this will be the 3rd replacement front door since windows and doors were fitted. The installation went smoothly, with their team always on time and leaving our home clean as a pin each day. Yet another visit from Clearview in Feb 2023. Clearview Windows replaced all of the doors and windows on our 5 bedroom detached home, so a fairly large job.
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